Terms & Conditions

RENTAL TERMS AND CONDITIONS

(510) 244-7921  |  help@goodevents.com  |  goodevents.com

1. PURPOSE AND AGREEMENT

These Terms and Conditions (“Agreement”) govern the rental services provided by Good Events to the Renter. As part of the online order submission process, making payment or signing an Invoice, the Renter agrees to be bound by this Agreement. This Agreement outlines the responsibilities, obligations, and expectations of both parties to ensure a successful and well-coordinated event.

2. PAYMENT AND RESERVATION POLICY

2.1  Prepayment Requirement

All Invoices must be paid in full before Good Events will deliver or reserve any Rentals. Unpaid balances will result in forfeiture of the reservation and cancellation of delivery. Alternate payment arrangements are only valid if explicitly agreed upon in writing by both parties.

2.2  Installment Payments

For Invoices totaling $1,000 or more, installment arrangements may be available upon request, and a reservation may be secured with a 50% deposit, subject to prior written agreement. The remaining balance may be paid in installments, provided all payments are completed at least one (1) week prior to the scheduled delivery date.

2.3  Identity Verification

Certain Invoices may require supporting documents—such as a valid government-issued ID—to verify the Renter’s identity and finalize the reservation. Failure to provide requested documents in a timely manner may result in cancellation of the reservation.

3. INVOICES AND QUOTES

3.1  Validity

All unpaid Invoices and Quotes are valid for 48 hours from issuance unless otherwise specified, and are subject to availability and change without prior notice. An unpaid Invoice or Quote does not constitute a reservation.

3.2  Renter’s Review Responsibility

The Renter is responsible for reviewing all Invoice details—including items, quantities, delivery address, dates, and times—for accuracy before submitting payment. Any discrepancies must be communicated to Good Events prior to payment.

3.3  Delivery and Pickup Times

By completing payment, the Renter acknowledges and accepts the delivery and pickup times stated on the Invoice. Good Events may arrive at any time within the specified delivery window. Failure to be present or ready at the scheduled time may cause delays and result in additional fees.

3.4  Reductions, Removals, and Cancellations

Any reduction or removal of items from an Invoice is treated as a cancellation, and the standard cancellation policy will apply. The following exceptions apply:

• For deposit reservations, items removed before payment is made or due will not incur cancellation fees.

• Once full payment has been submitted, the General Cancellation Policy applies to all removed or cancelled items.

• Specialty items and third-party rentals may be non-refundable. Please contact Good Events prior to booking for clarification.

The General Cancellation Policy is as follows:

• 30 days or more before the delivery date: 5% – 25% fee.

• 30 to 7 days before the delivery date: 45% fee.

• 7 to 2 days before the delivery date: 65% fee.

• Under 48 hours before the delivery date: 100% fee.

3.5  Scope of Services

Unless expressly stated in the Invoice, no additional services are included in the rental. This includes, but is not limited to, labor beyond standard delivery and pickup, permits, certificates of insurance (COIs), site layouts, or diagrams. Contact Good Events prior to booking if you require any additional services or have questions about what is included.

4. DELIVERY AND PICKUP PROCEDURES

4.1  Verification Upon Delivery

The Renter must verify item quantities and report any damages or discrepancies immediately upon delivery or pickup by contacting Good Events at (510) 244-7921 or help@goodevents.com.

4.2  Site Preparation and Renter Responsibilities

The Renter is responsible for ensuring the delivery location is safe, accessible, and suitable for the Rentals prior to delivery. Specifically, the Renter must:

• Confirm that all rented items will fit within the designated installation or drop-off area. Dimensions are available on goodevents.com or by request at help@goodevents.com.

• Clear the area of all obstacles, including but not limited to furniture, power lines, overhanging structures, and trees.

• Notify Good Events in advance of any access challenges, including stairs, elevators, slopes, distances over 40 feet, entrances narrower than 40 inches, slippery or uneven surfaces, and unpaved paths.

Failure to notify Good Events of access conditions in advance may result in refusal of delivery without a refund. Additional charges will apply for extra labor or obstructed access.

4.3  Renter Presence Requirement

The Renter, or a designated representative, must be present at the delivery or pickup location for the full scheduled time window. Good Events crews may not wait more than 15 minutes upon arrival and are not authorized to leave items unattended. If no authorized representative is present and site access is unavailable:

• Delivery or pickup will be rescheduled, and additional fees will apply.

• The minimum re-delivery or re-pickup fee is $150, with no guarantee of same-day availability.

This policy does not apply when prior written arrangements have been confirmed for unattended site access, such as keys, security access, or a designated secure drop area.

4.4  Setup and Takedown

Unless setup and takedown services are expressly included in the Invoice, the Renter is responsible for assembling and dismantling all Rental items. If items are not ready for pickup in the same condition as delivered, additional labor fees will apply.

If a takedown deposit was applied to the Invoice, it will be used to cover any labor costs incurred if the Renter fails to dismantle and collect Rentals by the agreed pickup time. If all Rentals are returned ready for pickup in their original condition, the deposit will be refunded within 1–3 business days.

5. LIABILITY AND INDEMNIFICATION

5.1  Release and Waiver of Liability

The Renter agrees to defend, indemnify, and hold harmless Good Events, its subsidiaries, officers, agents, and employees from and against all losses, liabilities, claims, actions, or expenses—including reasonable attorney’s fees—arising from or related to injury, death, or property damage sustained by the Renter or any other person during the rental period. This includes incidents resulting from use, misuse, operation, possession, or failure to comply with this Agreement, except where caused solely by the gross negligence or intentional wrongful act of Good Events.

The Renter acknowledges that Good Events makes no guarantees, express or implied, regarding the safety of the Rentals, and that the Renter is fully responsible for their safe use by all persons under the Renter’s reservation.

5.2  California Civil Code Waiver

The Renter expressly waives the protections of California Civil Code Section 1542, which provides that a general release does not extend to claims the releasing party does not know or suspect to exist at the time of executing the release. The Renter also waives the protections of California Civil Code Section 1714, regarding liability for negligent acts or omissions.

5.3  Right to Recover Rentals

If the Renter fails to return Rentals at the scheduled pickup time, or if any Rentals are found to be missing, Good Events reserves the right to enter the premises where the Rentals are located and remove them—with or without legal process and without prior notice. The Renter waives any right to prior notice or hearing as a precondition for recovery. Good Events may also issue theft notices, seek warrants, or take any other steps reasonably necessary to recover the Rentals. The Renter remains liable for any loss or damage to the Rentals.

6. DAMAGE, SECURITY, AND RENTER LIABILITY

6.1  Safety Instructions

Before using any Rental, the Renter agrees to read all applicable safety instructions, restrictions, and warnings, and to communicate this information to all participants. Safety information is available on the Rentals themselves, on the Good Events website (goodevents.com), or by contacting help@goodevents.com. Any safety concerns or damage must be reported immediately to (510) 244-7921 or help@goodevents.com.

6.2  Financial Responsibility

The Renter assumes full financial responsibility for any loss, theft, or damage to Rentals during the rental period, including costs of repair, replacement, shipping, and associated labor.

6.3 Prohibited Modifications and Misuse

The following actions are strictly prohibited on any Rental during the rental period:

• Applying decals, wraps, vinyl, tape, adhesives, paint, or any coating to Rental surfaces

• Drilling, nailing, screwing, cutting, or otherwise physically altering any Rental

• Exposing Rentals to open flames, fireworks, smoke, or liquids unless the Rental is designed for such use

• Using any Rental for a purpose other than its intended use

• Exceeding the stated capacity of any Rental

• Repositioning or moving structural Rentals such as tents, stages, dance floors, and inflatables 

• Transporting any Rentals to a different location besides the address listed on the Invoice after delivery without prior written approval from Good Events

Attaching or hanging items from any Rental (e.g., string lights, decorations) is permitted provided it is done with care and does not exceed the Rental’s load capacity. The Renter assumes full financial responsibility for any damage resulting from such attachments.

Any damage, residue, or additional labor required for cleaning, repair, or restoration resulting from prohibited modifications or misuse will be the sole financial responsibility of the Renter and will incur additional charges.

6.4  Right to Refuse or Cancel Delivery

Good Events reserves the right to refuse delivery or cancel an active rental at any time if, in its sole discretion, the conditions or circumstances at the location pose an unreasonable risk of loss or damage to the Rentals or to personnel.

6.5  Security Deposits

Security deposits are held to cover costs associated with unexpected extra labor, or broken, damaged, or missing Rentals and accessories. Upon return of all Rentals, Good Events will conduct an inspection and document any damages or missing items. The cost of any necessary repairs, replacements, or unexpected labor will be deducted from the deposit, and the remaining balance will be refunded within 1–3 business days. If costs exceed the deposit amount, the Renter is responsible for the difference. A full refund will be issued if all Rentals are returned in good condition and no additional labor was required.

“Unexpected extra labor” means any labor, service, or task not specified in the Invoice, or that arises from a violation of these Terms and Conditions.

7. INFLATABLES AND DUNK TANKS

7.1  Installation Restrictions

Inflatables and dunk tanks will not be installed on dirt, gravel, dry grass, or sloped surfaces. Refer to individual product descriptions on goodevents.com for additional installation requirements.

7.2  Weather Conditions

In the event of rain, a 90% refund is available if the rental is cancelled at least 24 hours before the scheduled delivery time. If unexpected rain occurs during the rental period, the Renter must immediately evacuate the inflatable and cover it to prevent damage. If wind speeds exceed 10–13 mph, the Renter must evacuate the inflatable immediately and contact Good Events for further guidance.

7.3  Assumption of Risk and Injury Waiver

The Renter acknowledges the inherent risks associated with inflatables and dunk tanks, including the risk of injury or death. The Renter agrees to supervise all participants at all times and to prevent unattended use. The Renter voluntarily assumes all risks of injury, harm, or loss and releases Good Events, its owners, employees, agents, and representatives from any liability arising from such incidents. This release extends to all participants under the same reservation, and it is the Renter’s responsibility to inform all participants of these risks.

8. TENTS

8.1  Wind Conditions

Standard tents will not be installed if wind speeds exceed 10–13 mph. High-peak and Jumbotrac tents are engineered for higher wind loads; contact Good Events for details specific to your event setup. If wind speeds exceed 10–13 mph during the rental period, the Renter must vacate all tent structures immediately and contact Good Events for guidance.

9. DANCE FLOORS

9.1  Surface Requirements

Dance floors may only be installed on solid, level surfaces such as wood, concrete, carpet, or asphalt. Installation on uneven or unpaved surfaces (e.g., dirt, gravel, or grass) requires additional equipment at an extra cost. The Renter must notify Good Events of the surface type before installation. Failure to do so may result in refusal of installation without a refund.

10. GENERAL PROVISIONS

10.1  Governing Law and Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of the State of California. Any disputes arising out of or related to this Agreement shall be resolved through mediation or binding arbitration in accordance with the rules of the American Arbitration Association.

10.2  Severability

If any provision of this Agreement is found to be invalid or unenforceable, that provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

10.3  Force Majeure

Good Events shall not be held liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, accidents, or acts of war. In such cases, cancellation requests will be subject to the rates specified in the applicable cancellation policy.

10.4  Entire Agreement

This Agreement, together with the applicable Invoice, constitutes the entire agreement between the parties with respect to the subject matter herein and supersedes all prior understandings, representations, or agreements, whether oral or written.

11. ACKNOWLEDGMENT AND SIGNATURE

By signing, making a payment, or as part of the online order submission process, the Renter represents and warrants that they are duly authorized to execute this Agreement, that all information provided is accurate, and that this Agreement is legally binding and enforceable.