Terms & Conditions

Good Events LLC | Rental Terms/Contract

1. Purpose of Terms/Contract: By using the Good Events website and/or by placing an order (“Invoice/Order”), you (“Renter”) are subject to these terms and conditions (“Terms/Contract”) for the rented items (“Rentals”). “Good Events” means Good Events LLC.

Your acceptance of the Terms is a precondition to your use of Rentals, and your acceptance is demonstrated by either your acceptance of these terms as part of the order submission process or by your use of the Rentals. We may change these terms at any time, and new terms will be located at https://goodevents.com/terms-conditions/. 

The primary purpose of our terms is to outline the responsibilities, obligations, and expectations of both parties to ensure a successful and well-coordinated event. The Renter agrees as follows:

2. Payments and Reservation Policy

2.1 Prepayment Requirement: All Orders must be prepaid and accompanied by a signed Contract. We will not deliver or reserve Rentals without timely payment. Outstanding balances will result in forfeiture of the reservation and no delivery.

2.2 Installment Payments: For Orders totaling $1,000 or more, reservation can be made with a 40% deposit, subject to prior agreement. Remaining balance can be made in installment payments. All payments must be completed at least two weeks before the delivery date to finalize.

2.3 Additional Documents: Some Orders may require additional documents, such as a valid ID, to finalize and verify identity. The Renter acknowledges that failure to provide the requested documents in a timely manner may result in Order cancellation.

3. Invoices & Orders

3.1 Validity: All unpaid Invoices are valid for 48 hours unless specified otherwise and are subject to availability and change without prior notice. An unpaid Invoice is not a reservation.

3.2  Review Responsibility: The Renter must review all Invoice & Order details, including items, address, quantities, dates, and times, for accuracy before making payment. Any discrepancies must be communicated to Good Events before payment.

3.3  Delivery and Pickup Times: The Renter has reviewed the proposed delivery and pickup time(s), and acknowledges that times will be as such. The Renter understands that we may arrive at any time within the specified timeframe on the Invoice. Failure to be present or ready for delivery and/or pickup, will cause delays and incur additional fees. 

4. Cancellations

4.1 Cancellation Fees:

• Cancellation 30 days or more before the delivery date: 5% – 25% fee.

• Cancellation between 30 to 7 days before the delivery date: 45% fee.

• Cancellation between 7 to 2 days before the delivery date: 65% fee.

• Cancellation under 48 hours before the delivery date: 100% fee.

4.2 Non-Refundable Items: Rentals rented from third parties through Good Events are non-refundable. Reservation deposits are non-refundable under any circumstances.

4.3 Order Reductions and Removals: Reductions and removals are considered cancellations and the above rates will apply. During some instances, refunds may not be applicable, please ask Good Events to confirm.

5. Delivery and Pickup Procedures

5.1 Verification: The Renter must verify quantities and report any damages immediately upon delivery/pickup to the Good Events office, either by phone (510) 244-7921 or by email at help@goodevents.com.

5.2 Advance Notification: The Renter must notify Good Events in advance if intensive labor or additional work is needed, as extra fees will apply. The Renter is fully responsible for making sure that all rented items will fit in the designated installation or drop-off area before delivery. Dimensions can be found online or requested via email at help@goodevents.com. The Renter must ensure the area is clear of any obstacles and inform Good Events of any potential obstructions before delivery or pickup. This includes, but is not limited to, power lines, structures, furniture, and trees. Renter transporting to locations other than within the delivery address listed on the Order is strictly prohibited without written approval from Good Events. The Renter must notify Good Events and get approval for any plans to transport the Rentals outside the delivery location before placing the Order.

5.3 Access Requirements: The Renter must ensure safe and easy access to their location. This includes (but is not limited to) informing Good Events of any stairs, steps,  elevators, slopes, long distances (over 40 feet), slippery surfaces, multiple drop-off locations, narrow entrances/paths (under 40 inches), uneven paths/surfaces, and unpaved paths/surfaces.

5.4 Additional Charges: Additional charges will apply for extra labor and obstructed/restricted delivery access. Failure to inform Good Events promptly may result in delivery refusal without a refund. Drivers cannot wait more than 15 minutes at the location. If no one is present, the driver will make one phone call before continuing their route. The minimum fee for re-delivery is $150, with no guaranteed same-day delivery.

5.5 Setup and Takedown: Unless specified otherwise, the rental of items does not include setup and takedown services. If setup and takedown services are not requested, and the Rentals are not dismantled, collected, and ready for pickup as they were upon delivery, additional fees will be charged. If a takedown deposit was applied to the Invoice, the deposit will cover potential labor costs if the Renter fails to dismantle and collect the rented items by the agreed pickup time. If the Renter ensures the Rentals are ready for pickup in the same condition as upon delivery, the deposit will be refunded within 1-3 business days.

6. Release and Waiver of Liability

6.1 Liability Waiver: The Renter agrees to protect, defend, indemnify, and hold harmless Good Events, its subsidiaries, officers, agents, and employees, from and against all losses, liabilities, claims, actions, or expenses, including reasonable attorney fees, arising from or related to injuries, death, and property damage sustained by the Renter and/or other persons, including third parties, during the rental period. This includes, but is not limited to, incidents resulting from the use, misuse, operation, participation, possession, or failure to comply with this Contract, except to the extent caused solely by the gross negligence or intentional wrongful act of Good Events.

The Renter acknowledges that Good Events makes no guarantees, express or implied, regarding the safety of the rented property (“Rentals”). The Renter is fully responsible for the safe use and operation of the Rentals by themselves and any other persons using the Rentals under the Renter’s Contract.

California Civil Code Waiver:
The Renter is aware of and specifically waives the provisions of California Civil Code Section 1542, which states that a general release does not extend to claims that the releasing party does not know or suspect to exist in their favor at the time of executing the release, which if known would have materially affected their settlement. The Renter also acknowledges and waives the provisions of California Civil Code Section 1714, concerning liability for one’s negligent acts or omissions.

6.2 Right to Recover: In the event that the Renter is not present at the designated pickup time, fails to return Rentals, or if any Rentals are found to be missing, Good Events reserves the right to enter the premises where the Rentals are located. Good Events may remove the Rentals with or without the necessity of legal process and without prior notice or liability to the Renter. The Renter hereby waives any right to a hearing or to receive any notice of legal process as a precondition for Good Events to recover the Rentals. The Renter agrees to permit such entry and action by Good Events. The Renter shall remain liable for any loss or damage to the Rentals. Good Events shall have the right to issue theft notices, request warrants for the custody of the Renter, Renter’s agents, associates, partners, or employees, or take any other steps that Good Events deems reasonably necessary to recover the Rentals.

7. Damage, Security and Liability

7.1 Safety Instructions: The Renter agrees to read all safety instructions, restrictions, and warnings before using the Rentals and to share this information with all participants. This information can be found on the Rentals themselves, on the product description/category on the Good Events website (goodevents.com), or by contacting Good Events via email at help@goodevents.com. Any safety concerns or damage must be reported immediately to Good Events at 510-244-7921 or email, help@goodevents.com.

7.2 Responsibilities: The Renter assumes all financial responsibility for any loss, theft, or damage caused by themselves or any other persons to the Rentals during the rental period. The Renter must cover the costs of any loss, damage, repairs, shipping, labor, and/or other expenses. 

7.3 Security and Refusals: Good Events reserves the right to refuse delivery of Rentals to Renter and/or to cancel the rental Order already delivered if, in our sole discretion, we determine that the conditions and circumstances of the security and safety of the location pose an unreasonable risk of loss or damage to the Rentals. This discretion may be exercised at any time including, but not limited to, the time of delivery or after delivery.

7.4 Security Deposits: Security deposit amounts will cover costs related to any broken, damaged, or missing Rentals (including any accessories), as well as other discrepancies not considered standard wear and tear. Upon return, all Rentals will be inspected by Good Events, and any damages or missing Rentals will be documented and assessed. The cost of repair or replacement will be deducted from the security deposit. The remaining balance, after necessary deductions, will be refunded within 1-3 business days following the inspection. If the cost of damages or missing Rentals exceeds the security deposit, Renter will be responsible for the additional amount.  If everything is returned in good condition, Renter can expect a full refund.

8. Safety Guidelines and Release for Inflatables and Dunk Tanks

8.1 Restrictions & Limitations: Installations are not made on dirt, gravel, dry grass, slopes, etc. Additionally, Renter must read product descriptions online at www.goodevents.com for more information.

8.2 Weather Conditions: In case of rain, a 90% refund is available if canceled at least 24 hours before the delivery date. In case of unexpected rain, evacuate the inflatable, and cover it to prevent damage. If winds exceed 10-13 mph, the Renter agrees to safely vacate inflatables, and contact Good Events immediately for guidance.

8.3 Injury Waiver: The Renter acknowledges the inherent risks associated with the use of inflatables and dunk tanks, including the risk of injury and death. The Renter agrees to supervise all participants at all times and take any necessary action to ensure that no unattended use or participation occurs. The Renter voluntarily assumes all risks of injury, harm, or loss resulting from the use of inflatables and dunk tanks and releases, discharges, and holds harmless Good Events, its owners, employees, agents, and representatives from any liability, claims, demands, actions, or causes of action arising from any injury, harm, or loss. This release extends to all participants under the same rental contract, and it is the Renter’s responsibility to inform all participants of these risks and the terms of this release. The Renter assumes all responsibility and agrees to hold harmless and indemnify Good Events from any claims or liabilities arising from the actions or injuries of other participants and third parties.

9. Safety Guidelines for Tents

9.1 Wind Conditions: Basic tents will not be installed if winds exceed 10-13 mph. High-peak and Jumbotrac tents are designed for stronger winds, but the Renter should confirm details with Good Events for a secure setup. If winds exceed 10-13 mph, the Renter agrees to safely vacate all tents, and contact Good Events immediately for guidance.

10. Dance Floor and Safety Guidelines

10.1 Surface Requirements: Dance floors may only be installed on solid & even surfaces such as wood floors, concrete, carpet, or asphalt. Installation on uneven or rocky surfaces such as dirt, gravel, or grass requires additional equipment, incurring an extra cost. Failure to notify Good Events before installation may result in refusal of installation without refund.

11. Miscellaneous

11.2 Governing Law and Dispute Resolution: This Contract shall be governed by and construed in accordance with the laws of the state of California. Any disputes arising out of or in connection with this Contract shall be resolved through mediation or arbitration in accordance with the rules of the American Arbitration Association. IN WITNESS WHEREOF, the Parties hereto have executed this Contract as of the effective date, which is the date the Order was submitted by Renter.

11.2 Severability: If any portion of this Contract is held to be invalid or unenforceable for any reason, it is agreed that this invalidity or unenforceability shall not affect the other portions of this Contract and that the remaining covenants, terms, and conditions or portions thereof shall remain in full force and effect 

11.3 Force Majeure: The renter acknowledges that events beyond one’s control, including but not limited to accidents, natural disasters, or acts of war, may impact the agreed-upon delivery and/or pickup dates and times. In such cases, cancellation requests will be subject to the rates specified in Section 4.

12. Representations and Warranties

This Contract constitutes the sole and entire agreement between the parties regarding its subject matter, superseding any prior promises, agreements, or understandings, whether oral or written. By signing below, the Renter represents and warrants that the signatory is duly authorized to execute and deliver this Contract on behalf of the Renter, and that this Contract is binding and enforceable