FAQs

How much notice should I give in order to reserve my items?

Advanced notice allows us to provide you with the best service. With typical sized orders, we recommend 2-4 weeks in advance. With larger orders, we recommend 3-6 months for proper planning. Of course, upon availability, we can accommodate orders placed on the day of and 24-hour notice (additional fees will apply).

When are items delivered & picked up?

All pricing listed online is for a one-day event rental. Delivery can be requested up to one day before the event, and pickup up to one day after the event without incurring extended rental time fees. Certain items, such as inflatables, games, and select furniture, may require same-day delivery and pickup. Extended rental options may be available upon request. 

What if I need a Certificate of Insurance?

Please fill out the quote request form here and make sure to include your insurance needs. Additional fees apply and a representative will reach out to discuss pricing based on your needs.

Am I responsible for cleaning china, glassware, or flatware?

All flatware, serving pieces, and china should be rinsed, free of food residue, and placed in the supplied crates, racks, or bins.

Is setup included in the price?

Professional setup/takedown of tables and chairs are available for a fee. Items that include setup are tents, inflatables, stage, dance floor & truss, but please review the description online to verify.

What does the damage waiver cover?

Damage waiver is not insurance. A damage waiver will cover normal wear and tear of rental equipment. Excessive damage or negligent care outside of normal wear and tear is not covered by the damage waiver fee and will result in an additional bill. There may also be additional charges for unremoved decals, nails or nail holes, candle wax, or any damage that will require additional removal or cleaning on our products.

What should I do if I have a problem with the equipment that is delivered?

Please call the office immediately to speak with your sales representative about remedying the situation.

How can I make an appointment to visit your showroom?

Please email us at [email protected] to make an appointment with a sales representative.

Can I make changes to my order once I reserve it?
Yes, you may make changes to your order if it is in deposit status. We ask that orders be paid in full 14 days prior to delivery so any reductions after being paid in full will fall under cancelation policy terms. Any additional changes thereafter are subject to availability, additional fees may apply.

What is the delivery fee?
Standard transportation charges apply to deliveries and pickups between the hours of 8 AM and 5 PM, Monday through Saturday. Charges are defined by the distance from our warehouse. Additional charges apply for after-hours, dedicated time windows, excessive distance from trucks or obstacles, and large orders requiring more than one vehicle. In peak season, the rental order amount must meet an order minimum to qualify for delivery. A sales representative can speak to you about your delivery and pick-up options for your unique order.

Can I pick up my order?
Yes, small orders are available for pick up during normal business hours. You must have an appropriate sized vehicle and any needed rope, straps, etc. to accommodate proper and safe transport and protection of items. Some products such as catering equipment, inflatables, lounge, tents, etc. are not eligible for pick up. – Credit card & current ID is required to have on file, please send us an email to make a reservation.

What forms of payment do you accept?
We accept Visa, Mastercard, Amex, Discover & Zelle. Checks are also accepted, please coordinate with a sale representative for more information.

How much is the deposit to reserve my items, and when is the final payment due?
You can pay in full or do a 40% Non-Refundable deposit to reserve items. Final payment is due 14 days prior to delivery or pickup from our warehouse. If placed within 14 days, payment in full is required to reserve items.

What is your cancellation policy?

–Cancellation 30 days or more before the delivery date: 30% fee.

–Cancellation between 30 to 7 days before the delivery date: 45% fee.

–Cancellation between 7 to 2 days before the delivery date: 65% fee.

–Cancellation under 48 hours before the delivery date: 100% fee.

What is your rescheduling policy?

We will allow orders to be rescheduled within 2 months of the original reservation date. Extensions beyond 2 months of the original event date will require written approval by us. Dates after 2 months may incur additional fees to reschedule.